RETURNS & REFUNDS POLICY

At Nutrition X, we want you to love your purchase. If you’re not completely satisfied, our returns process makes it simple.

HOW TO START A RETURN

• Contact our Customer Success team via hello@nutritionx.co.uk or hello@nutritionx.eu
• Provide your order number and reason/details for return.
• We’ll dedicate a Customer Success agent to work through this return with you, step by step.

RETURN CONDITIONS

• Returns are accepted within 30 days of delivery. We won't be able to return any orders after this time.
• If you've accidentally ordered incorrect product(s), we can only refund for products unused, unopened, and with packaging intact. We also have a restocking fee for these returns if you wish to return any product.
• Return postage fees will need to be covered by the customer (we can help find a suitable courier for the returns, if needed), unless we've accidentally got the order wrong and it needs to be returned. In this instance, we will cover the cost of the return.
• Open, used, or damaged products are not eligible for exchange or refund.

COOLING OFF PERIOD

• In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling-off period of fourteen (14) business days, starting at the time goods are received.
• Customers have the right to cancel the contract and return goods at their own expense, without having to give a reason.
• Customers must inform the Nutrition X Customer Success team via hello@nutritionx.co.uk or hello@nutritionx.eu before returning goods. All goods must be returned to the correct address (either UK or EU).

CANCELLATION

Once an order is placed, it can’t usually be cancelled. If you do need to cancel, please contact us, and we’ll let you know if it’s possible. Any approved cancellations may be subject to a small fee to cover costs already incurred.

WHAT TO EXPECT

Inspection: All returns are checked to ensure items are in original condition.

Communication: Our Customer Success team will notify you once your refund or replacement is processed, and stay connected with you step by step.

QUESTIONS?

If you have any questions about your return, contact our Customer Success team at hello@nutritionx.co.uk, hello@nutritionx.eu or via 01452 886198, and we’ll guide you through the process.